Refund policy

Our items are produced on demand by a third-party provider, so we are only able to offer returns/refunds for items that are damaged or defective, or that do not arrive. 

To start a return, you can contact us at admin@theflipside.io. Please explain the issue with the order, provide the order number and details, and we will provide further instructions. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at admin@theflipside.io.

Damages and issues
Please inspect your order upon reception and contact us within 14 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at admin@theflipside.io.